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GGRD-GEOM-QF-09

This short Client Satisfaction Measurement (CSM) survey aims to track the customer experience of government offices. Your answers will enable this office to provide a better service.

By filling out this form, you authorize the Department of Science and Technology - Philippine Institute of Volcanology and Seismology (DOST - PHIVOLCS) to collect and process the data provided for products and services improvement.

All personal information is protected by RA 10173, Data Privacy Act of 2012.

(Pagkakaugnay)
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1. *Are you a member of any indigenous group?

Miyembro ka ba ng alinmang katutubong grupo?

2. *Do you have any physical disability that is long-term (lasting 6 months or more)?

(May nararanasang kapansanan sa loob ng 6 na buwan o higit pa?)

3. *Are you a solo parent?

Isa ka bang solo parent?

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INSTRUCTIONS: Check mark your answer to the Citizen’s Charter (CC) questions.

CC1. * Do you know about the Citizen’s Charter (document of an agency’s services and reqs.)?

CC2. * If Yes to the previous question, did you see this office’s Citizen’s Charter?

CC3. * If Yes to the previous question, did you use the Citizen’s Charter as a guide for the service/s you availed?

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INSTRUCTIONS: for SQD 1-8, please select emoji emotion that corresponds to your answer

Please assign ratings on a scale of 1 to 5.

😩 – Strongly Disagree (SD) (Lubos na di nasiyahan)

😟 – Disagree (D) (Hindi nasiyahan)

🤨 – Neither Agree nor Disagree (NAD) (Walang masabi)

😊 – Agree (A) (Nasiyahan)

😀 – Strongly Agree (SA) (Lubos na nasiyahan)

1. How would you rate our service in terms of the following:

Paano nyo mamarkahan ang inyong kinuhang serbisyo?

* SQD0. I am satisfied with the service that I availed. (Satisfied)

* SQD1. I spent an acceptable amount of time to complete my transaction. (Responsiveness)

* SQD2. The office accurately informed and followed the transaction’s requirements and steps. (Reliability)

* SQD3. My online transaction (including steps and payment) was simple and convenient. (Access and Facilities)

* SQD4. I easily found information about my transaction from the office or its website. (Communication)

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* SQD5. I paid an acceptable amount of fees for my transaction. (Costs)

* SQD6. I am confident my online transaction was secure. (Integrity)

* SQD7. The office's online support was available, or (if asked questions) online support was quick to respond. (Assurance)

* SQD8. I got what I needed from the government office (Outcome)

7. What are your suggestions to help us improve our products and services?

Ano ang inyong mga maimumungkahi para mapabuti pa ang aming produkto at serbisyo?

You have taken part in helping us improve our system and services. Thank you.

Kayo ay tumutulong sa pag-aayos ng aming sistema at mga serbisyo. Maraming salamat.

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